Empowering You to Thrive

Welcome to Creating Care Links - Social Work for Change

Feedback, Complaints & Advocacy

At Creating Care Links we welcome feedback and regard this as a primary method for identifying areas of strengths and weaknesses in our service delivery model that is leveraged to support our continuous service improvement framework. We also support the standards outlined by the NSW Disability Standards that stipulates that all participants, families, advocates, or carers can make a complaint and provide feedback.

Creating Care Links has implemented the Creating Care Links Feedback, Complaints Policy, and Procedure. All stakeholders can freely make a complaint without any recrimination. Creating Care Links employees are aware of the supporting policy and procedures and will ensure it is always adhered to.

The procedure to lodge a complaint or provide feedback will be discussed during the Initial Meeting and ongoing service reviews. Early resolution of a concern or complaint will always be attempted in a collaborative approach reducing the risk of the situation escalating.

Complaints and feedback can be lodged in the following ways:

In writing, via email: director@creatingcarelinks.com.au or contact: 0477 653 021 and speak directly to Creating Care Links’ Director – all employees can receive your feedback.

Ø Speak directly to your Creating Care Links Support Coordinator, either face to face or over the phone

Ø Creating Care Links Director on Phone arrangements can be made to meet and discuss

Ø the concern or lodge the complaint face to face as well.

Ø Complete the Creating Care Links Complaints and Feedback Form provided in the Participant Handbook.

Ø Complaints and feedback help us to know your experience with our service.

We will always try to resolve complaints quickly and efficiently. If the complaint has not been resolved quickly at the source, Creating Care Links’ Director will contact you with an initial response and let you know how we will manage the complaint.

You can appeal if you are not happy with how we have managed your compliant or the outcome.